Refund policy

When your credits come back

If an image fails after our automatic retries, the credits held for it return to your balance automatically.

If you tell us about a fault in an image and we agree, we return its credits, even after approval.

Free redos

Each image includes one free redo, and an image flagged by our checks includes two. Each image also includes three free region fixes. After that, each redo or fix costs half a credit. Once you approve an image, further changes are charged.

Rejecting an image starts a redo. It does not return the credit by itself.

Money refunds

Credit packs are prepaid and are not refunded once bought, except in these cases: you were charged twice, you were charged but did not receive your credits, or the law requires a refund.

To claim one, write to hello@clothingstudio.app within 30 days with your receipt number. If we approve it, the money goes back to your original payment method, usually within 5 to 10 working days of approval. Your bank may take longer.

Free trial credits

Trial credits have no cash value and cannot be refunded or transferred.

Questions

Write to hello@clothingstudio.app. We aim to reply within 2 working days.